Terms & Conditions
The fine print, plainly.
Booking, cancellation, liability and conduct for every LUX Life expedition. Written in plain language. If anything is unclear, ask us.
01 · Bookings & payment
A 30% deposit secures your place on any LUX Life expedition. The balance is due 60 days before departure. Private and custom weeks follow the same schedule unless agreed otherwise in writing.
Prices are quoted in USD and are inclusive of guiding, accommodation, meals and transfers as described on each expedition page. Flights, travel insurance and personal gear are not included unless stated.
We reserve the right to decline a booking request if we believe an expedition is not a safe or appropriate fit for a traveler's experience level.
02 · Cancellation policy
Plans change, and we understand that. Cancellations more than 60 days before departure receive a full refund minus the deposit. Within 60 to 30 days, 50% of the trip cost is refundable. Within 30 days, the booking is non-refundable.
If LUX Life cancels an expedition for safety or operational reasons, you receive a full refund or a transfer to a future week of your choice. We will always talk you through your options.
We strongly recommend travel insurance that covers cancellation for any reason. We send a recommended provider list on booking.
03 · Liability & risk acknowledgment
Backcountry travel carries inherent risk. Avalanche, weather, terrain and the remote nature of our destinations mean that injury, equipment damage and, in extreme cases, death are possible outcomes despite our protocols.
All travelers must sign a liability waiver and risk acknowledgment before departure. The waiver does not remove your rights under applicable consumer law.
LUX Life carries commercial liability insurance. Travelers are required to carry personal travel and evacuation insurance valid for the destination and the activities on the itinerary.
04 · Health & fitness
Our backcountry weeks are not a relaxing holiday. Travelers are asked to self-assess fitness and experience honestly on the application. We may decline participation where a traveler's readiness cannot reasonably be assured.
Medical conditions, injuries and dietary restrictions must be disclosed before booking. We treat all disclosed information confidentially and will tell you honestly if we can accommodate it.
05 · Conduct & community
LUX Life is built around small groups of women moving through wild places together. Disruptive, discriminatory or unsafe conduct may result in removal from an expedition without refund.
We are committed to an inclusive environment and welcome women of all backgrounds, ages and abilities where the expedition is a safe fit.
06 · Privacy
We collect the information you provide on your application and booking solely to run your week safely. We do not sell your data. Full details are available on request.
These terms are reviewed regularly and may be updated. The version in effect at the time of your booking applies to your expedition. Questions? Email alenka@lux-snow.com.